- Introduction
- We understand that from time to time you may wish to return a product to us.
- We have created this 7 day returns policy to enable you to return products to us in appropriate circumstances.
- Returns
- Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the returned product within 7 days following the date of delivery of the product
- the returned product is unused, in its original packaging and otherwise in a condition enabling us to sell the product as new
- Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- Returns procedure
- In order to take advantage of your rights under this returns policy, you must:
- notify us by email (info@myvinylfrontier.com) or post (22 Cowleaze, Chinnor, Oxfordshire OX39 4TD) that you wish to return the product
- return the product unused, in its original packaging and otherwise in a condition enabling us to sell the product as new within 7 days of you receiving it and via a suitable postal service or courier
- In order to take advantage of your rights under this returns policy, you must:
- Exclusions
- The following kinds of products may not be returned under this policy unless they are faulty:
- Bespoke items (items that are custom produced to a customer’s specific requirements). Bespoke products include, but are not limited to:
- Banners, stickers, clothing that are produced to the specified dimensions
- Signs produced to a custom size or that include a customer’s specific artwork
- Printed matter that includes a customer’s specific artwork
- Bespoke items (items that are custom produced to a customer’s specific requirements). Bespoke products include, but are not limited to:
- The following kinds of products may not be returned under this policy unless they are faulty:
- Refunds
- We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and costs of returning the product to us if the product was faulty but excluding the original delivery charges and costs of returning the product to us for any other reason
- Improper returns
- Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
- we will not refund or exchange the product
- we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product
- Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
Frequently Asked Questions
Below is a list of our most frequently asked questions. If you cannot find an answer, please contact us.
DESIGN BRIEF
To take advantage of our free design service simply send us the details you would like included. We can design from scratch or use images supplied by yourself, through either e-mail or hard copy.
PROOFS
We will send you a colour proof with 2 to 4 designs for you to choose from. We offer unlimited design revisions and we will not print anything until you are 100% happy with the design.
RE-ORDERING
All artwork and revisions we design for our customers is archived on our computer systems for a period of two years. This makes any required updates or reorders fast, simple and inexpensive.
GENERAL QUESTIONS
Standard production is 2 working days and delivery is usually within 3 to 5 working days. Should you have a special requirement or need your order sooner, please feel free to get in touch. We can arrange next day dispatch should your job be very urgent.
You can pay online by credit/debit card via Paypal. You do not need a PayPal account to order from us. Alternatively, payment can be made via BACS or by calling us on 01844 354334.
Yes. Your payment details are only ever entered on PayPal's encrypted secure server, this eliminates the possibility of your details getting into the wrong hands.
Yes. Please select the local pick up option at the checkout.
Delivery is FREE on all orders over £100. For orders under £100, shipping is £5.95.
We ship worldwide. For a delivery outside of the UK, you can expect to receive your goods within 7-28 days.
Shipping costs are calculated at the checkout and are dependent on parcel weight.
Delivery charges:
- Europe: £3.60 to £18.00
- USA, Canada and Rest of the World: £8.00 to £40.00
As all items are custom printed, you are unable to cancel an order once the order is placed. This is in accordance with the Distance Selling Regulations. Your statutory rights are not affected.
Should you encounter a problem with a damaged package, please sign for the package as "DAMAGED" and notify us immediately. If a part of your order is damaged within the packaging, please let us know immediately.
ARTWORK AND PRODUCTS
We can print from most file types: .jpg, .eps, .pdf, .psd, .ai - we cannot print direct from Word, Publisher or Powerpoint but we can easily recreate these file types.
- The resolution for your sign needs to be set at 300dpi. Anything less we cannot guarantee the quality of your print.
- If you are sending a .pdf, .eps or .ai please convert all text to outlines. Please design in CMYK.
- Logos and images from websites will not print well as the resolution will be poor.
- Please send files under 5MB to info@myvinylfrontier.com quoting your order number. For larger files, please contact us.
We print at different resolutions for different products - for most products we print 1440dpi.
We use solvent inks which are fade resistant (for a minimum of 3 years of sunlight). Prints are also scratch resistant. We laminate most of our products as standard.
Our PVC & Mesh banners are completely weatherproof and will last for as long as required, so long as the enclosed care instructions are followed.